Resources and Norms

Do

  • Keep it simple.
  • Keep it professional.
  • Use active voice.
  • Keep the message positive.
  • Focus on solutions.
  • Consider your audience.
  • Use plain language.

Avoid

  • Jargon and acronyms.
  • Focus on problems.
  • Technical language.
  • Passive voice.
  • Common errors.

Additional tools